Frequently Asked Questions...

What is Snack Rabbit Box?

So, the idea behind SnackRabbit is to bring international delicious and interesting snacks to everyone. Different tastes from different cultures or how we like to put it “Munchies from different countries!”

How do I order?

You can subscribe by using the ‘Get Started!’ or the ‘Give as a Gift’ button.


Get Started! – You have the option for 1 month or 12 months. Both will auto-renew without cancellation.


Give as a Gift! – You can order 3, 6, or 12 months. When sending a gift, you also have the option to send a personalized audio message in the first months box for an additional $2.99. The audio message will play your voice automatically when the box is opened. Imagine the surprise your friends or family will experience when they hear your message in your voice!

How do I cancel my subscription?

Cancellations are an easy process. Simply log into your account. Navigate to My Orders / Subscriptions. Find and choose your order and then click ‘Cancel’.

How much is shipping?

We offer FREE priority shipping in the United States!

How can I send a personalized audio message in my gift to friends or family?

Iphone

      1. Look for the Voice Memo app already installed on your phone.
      2. Use Voice Memo to get a couple practice messages of what you would like to say.
      3. Once you think you got the perfect message you can email the recording to orders@snackrabbitbox.com
      4. Our audio techs will transfer the recording to a sound module engineered into your custom box.

 

Android

      1. If you don’t have a voice recorder, you can download the app Voice Recorder from Google Apps on your phone.
      2. Open Voice Recorder and push the red button to record a brief message up to 30 seconds.
      3. Stop the recording once your done with your message
      4. Name & Save
      5. Click on the voice recording and click on the top right hand corner three dots …
      6. Click Share
      7. Select email and email to orders@snackrabbitbox.com
      8.  Our audio techs will transfer the recording to a sound module engineered into your custom box.
What can I expect in my snack box?

The standard box will have 5+ snacks from the months featured country. You will also receive our “Passport” The Passport is a brochure which will have some information about the snacks in the box as well as some fun facts about the country.


The premium box will have 10+ snacks from the months featured country. You can enjoy this size box with your friends & family. Besides the snacks it will also include the Passport. The Passport is a brochure which will have some information about the snacks in the box as well as some fun facts about the country.

Where do you ship to?

SnackRabbit Boxes are shipped anywhere within the US. We are working to have boxes shipped to other countries as well soon, but we are not ready to offer shipping outside the US just yet.

When will my snack be shipped?

Our boxes ship out on the 15th of every month.

What is your refund policy?

Unfortunately, the snacks are not returnable after purchase. If for some reason you are unsatisfied with your box, please send us your feedback. We are always looking to improve the SnackRabbit experience.

Who is your shipping carrier?

We ship primarily with the USPS.

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